Download Securus Video Visit App A Quick Guide
The Securus Video Visit app enables individuals to connect with incarcerated loved ones through secure video calls using smartphones or tablets. This guide walks users through downloading the app, creating an account, and initiating calls while explaining associated costs and support resources. By following these steps, users can efficiently manage communications without needing access to a traditional landline phone.
Securus Technologies operates as a provider of communication and security solutions within correctional facilities across North America. The company offers phone, video, and messaging services that aim to maintain family connections while managing facility security protocols. Video visits have become an essential tool for incarcerated individuals to interact with family members face-to-face without the constraints of physical visitation hours or travel requirements.
Many families find the process of initiating contact with an incarcerated person confusing at first. Understanding the technology and requirements helps reduce frustration and ensures smoother interactions. This guide focuses specifically on using the Securus Video Visit app through mobile devices rather than desktop computers or landline access.
Understanding the Requirements for Using Securus Video Visit
Before downloading the app, users must confirm that the facility where their loved one is detained utilizes Securus video visit technology. Not all correctional institutions use the same provider, and attempting to create an account without verification can lead to unnecessary complications. Families should check with the facility or contact Securus customer support to confirm participation in the video visit program.
The app requires a compatible device to function properly. For iOS users, a device running iOS 12.0 or later typically works without issues. Android users need version 6.0 or higher, though some specific models might have additional compatibility considerations based on device manufacturer and operating system optimizations. A stable internet connection, either through Wi-Fi or cellular data, is essential for video and audio clarity during calls.
Users must create a Securus account before scheduling or joining video visits. This account stores information related to contacts, payment methods, and visit history. Correctional facilities manage their own visitor lists and approval processes, meaning that an individual must appear on an inmate’s authorized visitor list before a video call can be scheduled. Account creation involves providing personal information and verifying identity to meet facility and security requirements.
Steps for Downloading the Securus Video Visit App
Downloading the app follows a straightforward process through official app stores. Users should access either the Apple App Store on iOS devices or the Google Play Store on Android devices. Searching for "Securus Video Visit" ensures finding the correct application published by Securus Technologies, Inc. Confirming the publisher name and reading reviews helps avoid downloading unofficial or potentially malicious apps.
After locating the app in the respective app store, users tap "Get" on iOS or tap the install button on Android. The download and installation process typically completes within minutes depending on internet speed. Once installed, the app icon appears on the device home screen, usually featuring a camera or video symbol with the Securus logo. Opening the app for the first time triggers necessary permission requests for camera, microphone, and contacts access.
Upon opening the app, users select the option to create a new account if they do not already have one. They enter the required information, which often includes name, email address, and a secure password. Some facilities may require additional verification steps, such as answering security questions or providing contact details for approval. Completing this registration process establishes the user profile within the Securus system.
Adding Contacts and Scheduling a Video Visit
After account creation, users navigate to the contacts section to search for their incarcerated loved ones. The system allows searching by name, ID number, or facility location depending on how the facility manages its inmate database. An authorized facility administrator or inmate typically must approve contact requests before communication becomes possible. Users should coordinate with the inmate to ensure both parties have the necessary information for approval.
Once contacts appear in the approved list, users can schedule a video visit by selecting the desired contact and choosing an available time slot. Facilities manage scheduling based on their visitation policies and technology access for inmates. Approved time windows appear within the app, allowing users to pick a specific date and duration for the call. Some facilities allow scheduling up to several days in advance, while others operate on shorter notice.
Before the scheduled visit, users should test their device's camera, microphone, and speakers to ensure proper function. Closing other bandwidth-heavy applications can improve video call quality and reduce interruptions. Joining the call a few minutes early helps address any technical issues before the inmate becomes available. The app typically provides a call link that users tap at the scheduled time to connect directly.
Costs, Payment Methods, and Technical Support
Securus video visits involve fees that vary based on facility agreements and call duration. Many facilities charge per minute for video calls, with rates often higher than standard phone calls due to the technology requirements. Some facilities offer prepaid visit packages that reduce the per-minute cost compared to pay-per-use options. Payment occurs through the app using saved credit cards, debit cards, or other accepted methods on file.
Technical issues can arise during video visits, including connection drops, audio delays, or camera malfunctions. The app includes a help section with frequently asked questions and troubleshooting steps for common problems. Contacting Securus customer support via phone or email provides additional assistance for account or technical issues. Facilities may also have specific guidelines for resolving access problems, so checking with facility staff can save time.
Security and privacy measures remain a priority within the video visit system. Calls are recorded and monitored according to facility policies to ensure safety and prevent unauthorized activity. Users should review terms of service and facility rules regarding appropriate behavior during video visits. Understanding expectations helps maintain communication privileges and ensures respectful interactions during recorded sessions.
Best Practices for a Successful Video Visit Experience
Planning topics of conversation in advance can make video visits more meaningful and comfortable for both parties. Inmates may have limited time available during their scheduled visit window, so organizing thoughts helps maximize the interaction. Families should discuss any important topics or updates they wish to share to ensure efficient use of the visit time.
Dress appropriately and maintain eye contact with the camera to create a more personal connection. Positioning the device at eye level improves visual presentation and reduces awkward angles. Background noise and interruptions should be minimized to maintain focus on the conversation and respect the facility environment.
Keeping records of scheduled visits, payment receipts, and contact information helps manage ongoing communication. Some users find it helpful to note facility-specific rules or recurring technical issues to address them quickly in the future. Establishing regular visiting schedules when possible provides consistency for maintaining relationships with incarcerated loved ones.
